Domestic Shipping

• We offer free shipping on orders over $30 and $5 dollars flat rate on orders less than the specified amount.
• Free shipping method will be selected by MichellesShellcraft.com and it does not apply to express delivery upgrades.
• Any expenses that is a result of an invalid or incorrect address will be charged to the buyer.

International Shipping

• Shipping fee will be calculated based on buyers location and package weight.
• Customs duties and taxes are shouldered by the buyer.
• Any expenses that is a result of an invalid or incorrect address will be charged to the buyer.

* All orders placed by 3:00 pm PST are shipped the same day. In an unfortunate event that a product is out of stock, a sales rep will contact you.

Order Tracking:

All orders with a valid email address will automatically receive a shipment notification email that contains the tracking information for the order. You can also check the status of your order here.

Lost/Missing Shipments:

Lost or missing shipments must be reported to MIchellesshellcraft.com within five business days of the expected delivery date.  Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was, indeed, not received by you.  Any unreported lost or missing shipments are the responsibility of the customer and MichellesShellcraft.com shall assume no liability for unreported missing or lost shipments.

Damaged Shipments:

Should you receive any product that has been damaged in shipping, please contact us immediately.  It is important that you do not discard the damaged product.  We will email you a return shipping label for the damaged product and we will send out a replacement after receiving the returned item.  All damage claims must be reported within three business days of receipt of goods, any claims reported after that will be subject to denial.